Frequently Asked Questions

Thank you for taking the time to explore Garden365. We are committed to complete customer satisfaction and strive to ensure the shopping experience, the products, and product support are all top notch. If you have any questions, concerns, or comments please don’t hesitate to contact us because we are committed to your satisfaction.



Are elevated container gardens supplied with wheels?

Our raised gardens do not come with wheels. Adding wheels to elevated gardens may make them less stable so we do not recommend it. However, plastic slider pads can be easily added to the adjustible legs inserts to help with moving the planters around from time to time.

Is is okay to leave your products outside over winter?

With the exception of our water gardening products, all of our container gardens can be left outdoors year round. Water gardening products should be drained to ensure the intermal components are not damaged by ice.

Is it easy to replace the water pump in the Water Feature?

The Water Feature comes with its own pump and is compatible with just about any small water pump available on the market. The pump is easy to replace if so required.


Is it safe to purchase products on this website?

All financial transactions on Garden365.com are handled entirely by PayPal, on PayPal servers. PayPal is an idustry leader in online commerce. All transactions are protected by PayPal Purchase Protection so you can buy products on Garden365.com with total confidence.


Are your products available in Australia?

Sorry mates, our products are not currently available in Australia. Shipping costs are prohibitive as well so we do not currently ship anywhere outside of continental US and Canada.

Where do you ship to?

We ship anywhere within continental USA and Canada. We cannot ship outside of this region.